Browse Books: Business & Economics / Customer Relations

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All New Third Edition Be Our Guest (Completely Revised and Updated Third Edition): Perfecting the Art of Customer Service By The Disney Institute Cover Image
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Referrals Done Right: The Secret to Creating Infinite Opportunities to Grow Your Small Business By Scott Grates Cover Image
Inspired: How to Create Tech Products Customers Love By Marty Cagan Cover Image
The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary By Mark Sanborn Cover Image
Setting the Table: The Transforming Power of Hospitality in Business By Danny Meyer Cover Image
Raving Fans: A Revolutionary Approach To Customer Service By Ken Blanchard, Sheldon Bowles Cover Image
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail By Clayton M. Christensen Cover Image
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise By Horst Schulze, Dean Merrill (With) Cover Image
Building a Storybrand: Clarify Your Message So Customers Will Listen By Donald Miller Cover Image
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company By Wayne McCulloch Cover Image
The JOLT Effect: How High Performers Overcome Customer Indecision By Matthew Dixon, Ted McKenna Cover Image
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book) By The Disney Institute Cover Image
Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer By Carl Sewell, Paul B. Brown Cover Image
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets By Micah Solomon, Herve Humler (Foreword by) Cover Image
By Micah Solomon, Herve Humler (Foreword by)
Fish!: A Proven Way to Boost Morale and Improve Results By Stephen C. Lundin, PhD, John Christensen, Harry Paul, Ken Blanchard Cover Image
What Should We Do?: How to Win Clients, Double Profit & Grow Your Home Service Sales By Joe Crisara Cover Image
Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy By Ron Willingham Cover Image
The Durni Dozen: How to use trust and effective relationship-building to create sales success By Robin Arthur Durni Cover Image
Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded) By Fred Reichheld, Rob Markey (With) Cover Image
New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development By Mike Weinberg Cover Image